In an unprecedented move, the Riverside City Council issued a formal reprimand to a local resident, Susan Freeman, accusing her of harassing city employees through phone calls, emails, and social media posts. The letter, addressed to Freeman and her husband, City Manager Mike Futrell, described her communication as disruptive and distressing for city staff.
The controversy has generated widespread attention, highlighting issues of workplace boundaries and free speech. It has also prompted calls for Futrell’s resignation. Jason Hunter, a local resident who shared the letter online, questioned whether a family member’s actions could impact city liability and employee productivity enough to warrant employee dismissal.
At a recent City Council meeting, officials reviewed Futrell’s job performance without taking action. Freeman denies the accusations, claiming they are an unconstitutional attempt to suppress her criticism of former President Trump and tarnish her reputation. She insists on her innocence and defends her rights.
“I did not do one of the things accused in that letter and I can prove that,” she said.
The couple, both with impressive backgrounds, relocated to Riverside three years ago. Futrell, a retired Navy captain and former Republican representative in Louisiana, now identifies as an independent. Freeman, a Democrat, is an experienced communications specialist involved in diversity and inclusion consultancy.
Her involvement in local events, however, led to concerns about her influence on city matters. An anonymous email raised issues about her meetings with municipal staffers, suggesting they risk blurred boundaries and favoritism. Freeman’s social media posts also stirred controversy, including one featuring a swastika alongside a comment on critical thinking and education.
Despite Freeman’s claims of censorship, the council’s letter accused her of intimidating city employees and falsely implying inclusion in city decision-making. Freeman disputed these accusations, stating she never pressured city staff for personal or financial gain.
The situation has further escalated with a series of anonymous letters. These letters, sent to various city officials, also accused Jennifer Lilley, the former Community and Economic Development director and Freeman’s friend, of fostering a toxic work environment. Lilley’s contract was terminated, though the reasons remain unclear.
Freeman obtained several documents through a public records request but withdrew her inquiry after receiving some files. She sought to identify the authors of the anonymous allegations sent to her and Lilley, approaching city and council members for accountability but receiving no response.
Amid this turmoil, Futrell was offered but later withdrew from a city manager position in Pasadena. Freeman attributes his decision to the publication of the council’s letter, implying it affected his career prospects.
The saga intensified following Freeman’s online exchange with Hunter. Her negative comments about him led Hunter to file his records request and share the council’s letter publicly, sparking wider debate.
While Futrell remains in his role, the Riverside council meets regularly to assess his performance. Futrell emphasizes the need for fairness given the personal nature of the allegations involving his family.

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