Kate Fink is a breast cancer survivor with a story that highlights the unexpected power of compassion from an unlikely source: a hospital valet. At the Roswell Park Comprehensive Cancer Center in Buffalo, New York, Jon Avery has made a significant impact on Fink’s journey, as well as on many others.
Fink, 41, shared with CBS News how Avery stands out through his role, bringing joy and optimism to those he serves. Avery, who parks cars at the hospital, embodies an exception to typical expectations. His positive outlook and interactions with patients offer a beacon of hope, often masking the challenges they face.
“There’s always an exception to the rule, right?” Avery stated. “So I’m one of the exceptions.”
Through consistent encouragement, Avery played a crucial part in Fink’s recovery. With simple yet uplifting words like “You got this,” he influenced her mindset, helping her gain strength and resilience over time. Fink’s gratitude towards Avery prompted her to return his kindness.
A comment Avery once made about his aspiration to attend a Buffalo Bills game caught Fink’s attention. Moved by this, she collaborated with her colleagues at West Herr Automotive Group. Together, they orchestrated a surprise by securing tickets and field passes for him.
Avery appreciated the gesture, despite feeling it wasn’t necessary. His commitment to his work and dedication to service resonates deeply with many patients.
“I serve people, that’s what I do,” Avery expressed. “And if I don’t got nothing else in the world that means anything to anybody, I know I can live in service.”

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